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Shipping Policy

This Shipping Policy explains how orders from emporium. at Rye (“we”, “our”, “us”) are processed, shipped, and delivered.

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1. Delivery Areas

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We currently offer delivery within the United Kingdom.
For international shipping requests, please contact us prior to purchase. Availability will depend on courier arrangements and item type.

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2. Delivery Methods

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Because many items are antique or vintage, sizes and weights vary. We use one or more of the following delivery methods:

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Delivery Method

Suitable For Standard Parcel Carrier                Smaller homeware & decorative items

Specialist Furniture Courier.                             Large/fragile furniture or heavy antiques

Customer Collection                                       By appointment, from Rye, East Sussex

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We may recommend the safest and most appropriate shipping method based on the item purchased.

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3. Shipping Costs

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  • Shipping costs are calculated at checkout or quoted individually for larger items.

  • If a custom delivery quote is needed, you will receive confirmation before payment is processed.

  • If you choose to arrange your own courier, emporium. at Rye is not responsible for loss/damage once the item leaves our premises.

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4. Delivery Time Estimates

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Delivery times vary due to the nature and handling needs of antique items. Estimated timeframes:

Delivery Method                                           Estimated Time

Standard Parcel Carrier                                 3–7 working days

Specialist Furniture Courier                             7–21 working days (scheduled delivery)

Customer Collection                                      Flexible by appointment

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Delays may occur due to courier availability, weather, or external factors beyond our control.

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5. Special Handling

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Large or fragile items may:

  • Require two-person delivery

  • Require access through wide doors or clear pathways

  • Need scheduled delivery times

Customers are responsible for ensuring safe access at the delivery address.
If delivery is attempted but impossible due to access restrictions, a re-delivery fee may apply.

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6. Undeliverable Items

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Orders may be cancelled or delayed if:

  • The address is incorrect or incomplete

  • Delivery access is unsafe or too restricted

  • Payment cannot be verified

If an order is cancelled for reasons outside our control, shipping costs may not be refundable.

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7. Delivery Inspection

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We advise customers to inspect goods upon delivery.
If an item arrives damaged or significantly not as described:

  • Report the issue within 48 hours of delivery

  • Provide photographs of the item and packaging
    Email: hello@emporium-rye.com

Damage caused after delivery is the responsibility of the customer.

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8. Customer Collection

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Some items can be collected from our premises in Rye, East Sussex, by appointment only.
If collection is selected:

  • Payment must be made in full prior to collection

  • The customer assumes responsibility for safe transport once collected

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9. Liability

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We are not liable for:

  • Delays caused by couriers or external factors beyond our control

  • Damage caused by customer mishandling once delivery is complete

  • Loss/damage when a customer arranges their own courier

Our policies do not affect statutory rights under UK consumer law.

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10. Contact Us

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For delivery enquiries, quotes, or special arrangements, contact:

emporium. at Rye
Cattle Market Carpark, Rope Walk, Rye, East Sussex, United Kingdom
📧 Email: hello@emporium-rye.com
 

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